Shipping policy
Shipping Policy
Thank you for shopping with us! We’re committed to getting your order to you quickly, safely, and efficiently. Please review our shipping policy below for important details.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, processing times may be slightly extended, but we always do our best to get your order out as quickly as possible.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Priority/Express Shipping: 1–2 business days
Please note that delivery times are estimates and may vary depending on carrier delays or unforeseen circumstances.
Shipping Locations
We currently ship within the United States. If you are interested in international shipping, please contact us for availability.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package every step of the way.
Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost, stolen, or delayed due to the shipping carrier. If your package is marked as delivered but you have not received it, please contact the carrier directly. However, feel free to reach out to us—we’re happy to help where we can.
Incorrect Shipping Information
Please double-check your shipping details before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
contactus@biglongwick.com